Last updated: September 23, 2026. This policy is written for the official Aerokharn: Skybound Dominion website and direct services operated under aerokharn.com.
1. Direct game purchases
Unless local law provides broader rights, a direct purchase of the base game may be eligible for refund when the request is made within 14 days of purchase and recorded playtime is under 2 hours. Approval may also be considered for duplicate transactions, verified technical incompatibility, or failed delivery.
2. DLC and downloadable content
DLC may be refundable within 14 days if it has not been materially consumed, modified, transferred, or used in a way that makes reversal impractical. Consumable digital items and virtual currency are generally non-refundable once delivered or spent, except where required by law or where delivery failed.
3. Third-party stores
Purchases made through Steam, PlayStation, Xbox, or another platform are subject to that platform’s billing and refund process. We cannot directly reverse charges processed by another merchant.
4. How to request a refund
Email [email protected] or use the Support page. Include the order identifier, purchasing email, date, platform, and reason. Never send full payment-card details by email.
5. Refund timing
Approved refunds are returned to the original payment method where possible. Processing time depends on the payment provider and may take approximately 5–10 business days after approval.
6. Abuse and chargebacks
Repeated purchase/refund cycles, fraudulent claims, or chargebacks after a completed refund may lead to purchase restrictions. This does not limit mandatory consumer rights.